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Professional Services
Mediasurface Support
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| "...we were impressed with the evolution of the product and felt comfortable that the company will continue to provide the support we need as we roll out this platform across the world." |
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| Sharon Cooper - e-business Development Director, OUP | |||
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This 4 page flyer is about the Mediasurface Support Team, part of Mediasurface Professional Services (MPS). Mediasurface Support offers a dedicated team of experienced individuals available to assist and advise clients should any issues arise after Mediasurface software has been installed.
Service Level Agreements and response times ensure issues are properly managed and resolved. Customers have a choice of service levels, enabling them to select the most suitable service agreement for their needs.
TOPICS COVERED
- Service levels available
- Scope of support
- Pre-requisites
- Renewal
- Policies
- Service requests
- Categorizing calls
- Response times
- Resolution
- Escalation
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