Introduction
Welcome to the Alterian Support section, explaining all about our services
Our support doesn't end when you buy our software. Our specialist Professional Services (PS) team are on hand to make sure your implementation goes smoothly and that all your training and delivery needs are met.
You can choose to either work directly with our experienced team, or you can choose to work with one of our implementation partners. You may even choose to train your own in-house project teams to undertake the installation. However you decide to proceed, you can be sure that we'll support you from start to finish.
PS is made up of several functions - our Consulting division, our Training Division and our Support Division.
Consulting Division
We will ensure your implementation goes as smoothly as possible, by
following a tried and tested framework of proven project methodologies,
project management, documentation and regular quality audits. We also offer
ad-hoc project assistance if you need us to. For more information refer to
our Implementation
Methodology.
Training Division
We offer a wide range of Morello-specific courses, designed to provide
practical and useful experience to new users from both technical and
non-technical backgrounds. They are usually held at our offices, but we are
happy to come to you if necessary. Please visit our Training
section for more information on courses available.
Support Division
Once your software is installed, we continue to support you. We offer a
range of Product Support options, which allow you to choose the level of
service you need - this can be from standard business hours to full time,
24/7 support. All our Support levels allow unlimited calls to
the Support desk and free access to our Extranet. Further information can
be found in the section Product
Support.
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| "We're dedicated to building a long-term relationship with our customers. You won’t find a hit-and-run mentality in our Professional Services team." |
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| Darren Ford - Vice President Professional Services, Alterian | |||
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