Training Policies

Alterian CME - please take note of the applicable training policies

General

Courses are held at our offices in Newbury, Berkshire, UK or in Hilversum, The Netherlands.
Upon request, training can be delivered on-site as well.  Just contact us for more details.

Customers in the US, Asia-Pacific or other regions are requested to contact their nearest Alterian office for any information regarding training courses.

Communications

In written communication with us, always mention the training code, the name of the delegate, your company name and your billing address.

Payment

After receiving your purchase order, we will send you an invoice. Full payment must be made prior to the course starting.  Please make cheques payable to Alterian.

Cancellations

All cancellations must be received in writing* and the following company policy will apply:

• Cancellations received in writing at least 15 working days prior to the start of the training will incur no cancellation fee.
• Cancellations received in writing between 10 and 14 working days prior to the training course will incur a cancellation charge of 50% of the course fee.
• Cancellations received in writing less than 10 working days prior to the training course will incur a cancellation charge of 100% of the course fee.
• Cancellations will not be accepted verbally.

* Please send cancellations in writing to trainingadmin@alterian.com including full details of course, date, and delegate name/s.  We will assess the date of notification as the date when ALL pertinent information is received by us.  If you have any questions about cancelling course reservations, please do not hesitate to contact us for clarification.

Rescheduling

We reserve the right to reschedule a course if less than three delegates apply.